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8 1 10 TOTAL QUALITY MANAGEMENT FANDY TJIPTONO Additional Author mixed material YOGYAKARTA ANDI OPSET 2003 STRATEGI PEMASARAN FANDY TJIPTONO Additional Author mixed material 9795334409 JOGJAKARTA ANDI OFFSET 1997 PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS) FANDY TJIPTONO Additional Author mixed material 9795336002 YOGYAKARTA ANDI 2000 TOTAL QUALITY MANAGEMENT FANDY TJIPTONO Additional Author mixed material 9795333682 YOGYAKARTA ANDI OFFSET 1996 PEMASARAN STRATEGIK FANDY TJIPTONO GREGORIUS CHANDRA Additional Author mixed material 9789792902730 YOGYAKARTA ANDI OFFSET 2008 TOTAL QUALITY MANAGEMENT EDISI REVISI FANDY TJIPTONO Additional Author mixed material 9797310875 YOGYAKARTA ANDI OFFSET 2003 PRINSIP-PRINSIP TOTAL QUALITY SERVICE FANDY TJIPTONO Additional Author mixed material 9797630900 YOGYAKARTA ANDI OFFSET 2005 SERVICE,QUALITY DAN SATIS FACTION FANDY TJIPTONO,PH.O Additional Author mixed material 9789792953848 JOGJAKARTA ANDI